FAQ

Do You have a Physical Location?
Yes, we are located in the Three Rivers Mall in Kelso, WA

How Do I Place an Order? 
Online ordering:  is fast and secure right in the comfort of your own home or on the road, Find desired items. Click your size or desired color. Click add to cart.  Then View Cart or continue shopping.  After filling your shopping cart with desired items, proceed  to checkout. Fill in Customer email or cell phone number. Then continue to shipping address, Shipping method, and enter payment through our secured system. 

What payment methods do you accept
 Visa, Mastercard, American Express, Discover, JCB, Diners Club Debit, Credit Cards & Paypal. 

When will my credit card be charged?
As soon as you place the order. 

Where do I enter a coupon code?
On "My Shopping Cart" page. 

Can I change or cancel my order?
Yes. Please email universeintheclouds@gmail.com.  We will not be able to make changes to an order after it is placed in the Mail. 

Can I return or exchange items?
Yes, Go To Returns/Exchanges

Do I have to pay for postage for returned and exchanged items?
Yes, you will be responsible for the return postage as well as new shipping charges to receive the exchange. We recommend that you use a shipping service with tracking and/or insurance.

What items are non returnable?  Swimwear, underwear, clearance merchandise, gift cards, e-gift certificates. Item must be unworn/unwashed and in new condition.

What if there is something wrong with my order? 
If you received damaged/defective merchandise or the wrong item, please contact us ASAP upon arrival so we can make it right. Email universeintheclouds@gmail.com.

If you need more info go To Returns/Exchanges 

Do you offer gift certificates or gift cards?
Not at the moment

Why can't I find my size? 
All available sizes for a particular item are displayed on the product page. If it isn't on the site, it's not currently available. 

Do you offer wholesale?
Not at the moment

Can I work for Universe In The Clouds                                                              

Staffing positions are not being filled at this time

I would like to become an affiliate marketer
Awesome, we would love to have you on board. Please fill out our affiliate form to be considered.  

Can I model for Universe In The Clouds

 Please email universeintheclouds@gmail.com for model inquires

I can't find the answers to my questions

How do I reach customer service? Please email us at universeintheclouds@gmail.com

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