FAQ

Do You have a Physical Location?
Currently we are an online store.  Located in Longview WA. We don't have a brick in Mortar store at this time.


How Do I Place an Order? Currently, we are only taking online orders.
Online ordering:  is fast and secure right in the comfort of your own home or on the road, Find desired items. Click your size or desired color. Click add to cart.  Then View Cart or continue shopping.  After filling your shopping cart with desired items, proceed  to checkout. Fill in Customer email or cell phone number. Then continue to shipping address, Shipping method, and enter payment through our secured system.


What payment methods do you accept
 Visa, Mastercard, American Express, Discover, JCB, Diners Club Debit, Credit Cards & Paypal. 

 

When will my credit card be charged?
As soon as you place the order. 

Where do I enter a coupon code?
On "My Shopping Cart" page. 

 

Can I change or cancel my order?
Yes. Please email universeintheclouds@gmail.com.  We will not be able to make changes to an order after it is placed in the Mail. 

Can I return or exchange items?
Yes, Go To Returns/Exchanges

Do I have to pay for postage for returned and exchanged items?
Yes, you will be responsible for the return postage as well as new shipping charges to receive the exchange. We recommend that you use a shipping service with tracking and/or insurance.

What items are non returnable?  Swimwear, underwear, clearance merchandise, gift cards, e-gift certificates. Item must be unworn/unwashed and in new condition.

 

What if there is something wrong with my order? 
If you received damaged/defective merchandise or the wrong item, please contact us ASAP upon arrival so we can make it right. Email universeintheclouds@gmail.com.

If you need more info go To Returns/Exchanges 


Do you offer gift certificates?
Universe In The Clouds Gift Cards will be available soon 


Why can't I find my size? 
All available sizes for a particular item are displayed on the product page. If it isn't on the site, it's not available. 

Do you offer wholesale?
 Please email universeintheclouds@gmail.com for wholesale inquiries 

Can I work for Universe In The Clouds?
We are not hiring at this time, but please email us at universeintheclouds@gmail.com for any updates. 


I would like to become an affiliate marketer
We are getting ready to launch our affiliate marketing program please email us at universeintheclouds.com

 

Can I model for Universe In The Clouds

 Please email universeintheclouds@gmail.com for model inquires


I can't find the answers to my questions

How do I reach customer service? Please email us at universeintheclouds@gmail.com